I would like to take the opportunity to thank you so much for how attentive you were to our questions, and the time that you took to explain the shipping process, over the phone, and in this email. The Pragma frame arrived last night, and was very easy to assemble. And so nice to be up off of the floor. Those days were more appropriate when I was in my 30's! Although you may consider the depth of service that you provide to be something that goes without saying, I want to emphasize (at least in the Los Angeles area) that it is a rare commodity, and also a rare breath of fresh air. It's so reassuring to have that kind of follow-through, in any endevour. We will definitely remember this.
Frances H. - Simi Valley, CA