For many customers, purchasing furniture online is still a new experience. For your benefit, we have incorporated this section to help provide you with a general overview on what to anticipate. If you have a specific question or require further clarification, please do not hesitate to contact us.
Once your order has been placed either online or by phone, Wholesale Furniture Brokers will confirm its availability. With the exception of PayPal, your credit card is not charged until we have verified your specific order details and delivery requirements. This entire process takes approximately 48 hours . Please expect a courtesy call if your shipping and billing addresses are different to protect you (and us) from being a victim of fraud. Over the next few business days, your order will be processed and confirmed with the warehouse for shipping. You will note the anticipated date your order is estimated to leave the local warehouse or dock on the product listing. Please see the Delivery Options section for average transit times. Special delivery requirements can be pre-arranged with Wholesale Furniture Brokers such as postponed, evening, weekend or expedited delivery.
Once the delivery agent has confirmed that your shipment has arrived, they will contact you to arrange a delivery appointment. Should your order consist of multiple items these may not ship together, but we can however ensure all items are delivered at the same time upon request. Do not damage or discard any shipping materials, packing, or boxes until you are satisfied with your purchase. Returns must be in the original and a resalable condition.
Wholesale Furniture Brokers works hard to gain the loyalty of our customers and our testimonials reflect this. Please never hesitate to contact us via telephone, email, or online chat with any concerns you may face. When your order arrives we would be delighted to hear about your experience. Your satisfaction is our reward!