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Wholesale - FAQ What is a WFB Registered Distributor? What is required to become a Registered Distributor? What is acceptable as a Tax ID? How long does the application process take? Do I need credit? Can I get pricing before I create an account? How do my orders ship? How is shipping arranged, and how much does shipping cost? Do you ship orders overseas? Can I have the items shipped directly to my customer? What if my order is damaged in transit, has a manufacturer's defect, or is missing parts? What are the basic costs involved? Once I have an account, how do I pay for my purchases? Are there any order minimums? Can I have a catalog sent to me? Where do the items ship from? Can I pick the items up myself? Are all the items on www.GoWFB.com available to be ordered through the Registered Distributor program? What is your account cancellation policy? What is a GoWFB.com Registered Distributor? A GoWFB.com Registered Distributor is a furniture retailer that has been authorized by Wholesale Furniture Brokers to purchase furniture from various manufacturers through one central online account.  We call this central online account the 'Broker Base'.  It is available only to those with a current business license for a retail furniture business, although applications from interior decorators and others will be considered. What is required to become a Registered Distributor? In order to open a Registered Distributor account, we require: An online account on the Broker Base Wholesale Order System. You can create your account here. A completed Registered Distributor application form. Adobe Reader is required to view. You can e-mail the completed application to Wholesale@GoWFB.com, or fax it to 866-631-9615. A faxed copy of your resellers permit or tax ID. Please fax a legible copy to 866-631-9615. A $25 application fee must be paid. This is paid securely online when creating the account on the Broker Base, or can be paid afterwards by logging into the online account. If your application is approved we also require a signed Broker Base Terms and Confidentiality Agreement before access is granted to our system. This form will be sent to you via e-mail once your application is approved. What is acceptable as a Tax ID? We require an official and current government-issued license, either a business license, resellers permit or tax ID certificate. Copies should be clear and legible. Preference is given to licenses which clearly state the type of business it is issued for. How long does the application process take? Once we have received all required information we contact your references for a credit and reference check. The time it takes for an account to be approved is therefore dependent on your references. Please make sure that your reference contacts are aware that you have applied, so that they will respond promptly. The quicker your references reply to us, the quicker we can process your application. Once all the required information is received, most applications are processed in two weeks. Applications will not be considered until all information is received. Do I need credit? In order to protect the interests of all of our valuable clients and distributors, credit and reference checks are mandatory for all our registered distributors. This does not give you credit terms with Wholesale Furniture Brokers, advance payment is required for all orders. You may apply for credit after your account has matured. Can I get pricing before I create an account? Due to confidentiality arrangements with the manufacturers, we are unable to release wholesale pricing without an approved Registered Distributors account. How do my orders ship? How is shipping arranged, and how much does shipping cost? Orders ship directly from the manufacturer to your commercial delivery address. You are responsible for the exact shipping costs for any and all items that you order. The shipping costs depend on the weight of the items ordered, as well as the distance from the warehouse to the delivery address. If the order is being delivered to your commercial delivery address, the freight bill is paid by COD. Do you ship orders overseas? We will ship container size orders to any port in the world. On LTL (Less Than Truckload) orders, shipping is only available within the continental United States and Canada. Special arrangements or exemptions can be made for shipments to Alaska and Hawaii. To ship overseas, GoWFB.com will ship to a port of your request where you can arrange your own freight forwarding. Can I have the items shipped directly to my customer? Yes, we can arrange to have the items shipped directly to any address, including residential locations. You will be responsible for exact shipping costs. Wholesale Furniture Brokers must have account information on file to charge you for the exact shipping costs prior to the order shipping from the manufacturer if the shipment destination is anywhere except your commercial delivery address. This is considered Drop Shipping and some items have a Drop Shipping Charge. What if my order is damaged in transit, has a manufacturer's defect, or is missing parts? All claims for damaged furniture must be made to the appropriate shipping company. If Wholesale Furniture Brokers has made the shipping arrangements on your behalf, then Wholesale Furniture Brokers must be contacted. If the furniture has a manufacturer's defect or is missing parts, then the claim must be made directly to Wholesale Furniture Brokers. Wholesale Furniture Brokers must receive a written statement and pictures of the damages within 7 days of the shipment being received or the claim will be denied. What are the basic costs involved? Application Fee: $25 This is a non-refundable one-time payment to cover the costs of processing your application. Monthly Subscription: $10 / month. This is a non-refundable monthly subscription. Your account is not charged automatically, you'll get a reminder to pay it every month. It covers the costs of maintaining the system. Without this fee, the price of the merchandise would have to be higher. Once I have an account, how do I pay for my purchases? Prepayment is required for orders before they are placed with the manufacturer. Payment can be completed via check, ACH (faxed check), direct deposit to our Wells Fargo Account, PayPal or Credit Card. A surcharge of 3% will apply for all payments completed by credit card. If Wholesale Furniture Brokers arranges shipping, a bank account must be on file to charge for all related shipping costs. Are there any order minimums? Order minimums may apply, depending on the manufacturer and shipment destination. Can I have a catalog sent to me? While we do not have a single catalog containing all the items available through the Registered Distributor program, certain manufacturers will send out a catalog if requested. These catalogs are only available to approved Registered Distributors, and you would be responsible for any charge the manufacturer sets for catalogs. Often, they are included for free with an opening order. Where do the items ship from? Can I pick the items up myself? The items all ship directly from the manufacturers’ warehouses, which are at different locations depending on that manufacturer. If there is a warehouse in your area, you can pick your order up there. Certain shipping companies also allow you to pickup the shipment at their terminals. Pickup is not available for Registered Distributor orders at our listed outlet locations. Are all the items on www.GoWFB.com available to be ordered through the Registered Distributor program? Most items listed on our website may be ordered through the Registered Distributor program, but not all of them. If you are interested in only certain manufacturers or items, please contact us to ensure that they are available through this program. What is your account cancellation policy? If you wish to cancel your account please contact us by e-mail at Wholesale@GoWFB.com. The $25 application fee is non-refundable. Once you have cancelled and you wish to re-instate your account you will have to re-apply. No refunds will be given for unused portions of the monthly maintenance fee. Have a question that's not listed? Please e-mail us at us at Wholesale@GoWFB.com.

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