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Your Stanton International sofa can remain beautiful and continue to give superior comfort for many years. Please follow these steps to ensure that the quality of your sofa lasts a lifetime.
Here you will find information regarding warranty information for Stanton International. You can find the entire version of the warranty and services Stanton International provides. View the Stanton International warranty page for more information.
Lifetime Limited Warranty - Frame and Spring Seat Base
Stanton International warrants the frame and spring seat base to be free from defects in material and workmanship under conditions of normal use as long as you, the original purchaser, own this product.
Lifetime Limited Warranty - Seat Cushions
Stanton warrants the seat cushions against loss of foam resiliency as long as you, the original purchaser, own this product. Please do not confuse loss of foam resiliency with softening. Cushions will soften through normal use and conform to the users shape. This is normal and is not considered a defect. Stanton holds no responsibility for labor to replace or fill cushion covers or cores. Stanton warrants feathers for one year from date of purchase. You must return the feather label to validate warranty.
Five Year Limited Warranty - Leather
Stanton International warrants the leather to be free from defects and workmanship which includes seam slippage, cracking and dye transfers for a period of five years from the date of purchase. Proof of purchase is required. This warranty is made to the original purchaser of the product and is not transferable to subsequent owners. Leather in its natural state will have variations in color, markings, and grain and these are not to be considered defects under this warranty. Additionally, claims due to cuts, burns, pet damage, and stains from any substance or chemical will be denied. Exposure to direct sunlight, excessive heat, excessive soiling, abuse or improper cleaning will void this warranty.
If you purchased your sofa from us please contact our Claims Department at claims@gowfb.com or call our office. If you didn't, the first step is to contact the store where you first purchased the item or contact Stanton International. If that doesn't work try the website mentioned above so that you can see if it's possible to repair the issue.
We should be able to order parts from the manufacturer but only if you purchased your couch with us. Please call our office for more information. If you did not purchase your couch from our site, try contacting Stanton directly or the original retailer for help.
We're sorry to hear you have had trouble with your Stanton Sofa. It's always important to read and understand any given manufacturer's warranty as they tend to be very specific about what is covered and what uses or circumstances void the warranty. It's always tricky with furniture and most manufacturers have a strict code of what constitutes normal wear and use. If your looking to find a new sofa, feel free to browse our site for other manufacturers that may be a better fit, if you call our office we can always look up a specific manufacturer warranty before you buy.
Need help with ordering or customizing your order? You can call Toll-Free at (866) 595-8930, click on Live Chat, or e-mail Sales@GoWFB.com.
The first step may be to contact the company that you originally purchased from or the manufacturer directly to see if the problem falls under a covered manufacturer warranty. If not, then you may want to try www.findfurnituremedic.com to see if a professional furniture repair company may be able to help.