Shipping Policy

Once your order leaves the warehouse, where possible, we will e-mail you the tracking number so you can track your shipment online or via telephone. Deliveries are normally scheduled Monday through Friday during normal business hours. Special delivery arrangements can be pre-arranged with our office which includes evening, weekend, or expedited delivery. You can also note special delivery requirements in the comments sections during the checkout process. If you have tracked your package and found any discrepancies in the delivery, please contact us.

You will be contacted for an appointment by the freight carrier or delivery agent ahead of time so that you can plan your schedule accordingly. Transit times are estimated and cannot be guaranteed. Our company will endeavor to ensure a prompt and safe delivery, however, Wholesale Furniture Brokers cannot be held responsible in the event that your items arrive later than the estimated date due to geographic location, weather, seasonal demand, or manufacturer's delays.  Should you miss a scheduled delivery attempt, a second delivery fee may apply.  Your order can be held at a local delivery terminal or dock for up to 14 days.  If you anticipate or require a delayed shipment, please contact our office.

All deliveries will require that an adult be present to inspect and sign for the shipment.  Under no circumstances can the items be left outside of the house or apartment unattended unless your order ships with a small parcel carrier such as FedEx or UPS.

Upon delivery, be sure to inspect the shipment for damage before the driver leaves. All shipments are fully insured while in transit only. If there is visible damage to the packaging, you should immediately open the packaging and inspect the product for damage and contact our office for further instructions.  If by chance you reach us outside regular business hours, please only refuse the item in question, and notate the damage to the item(s) and the box(s) in detail on the delivery receipt. Transporting additional items only increases the risk of damages and delays your delivery. It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related.  Ensure you also verify the number of packages delivered with the delivery receipt you receive.  As packaging differs from manufacturer, do use caution when opening your items to prevent scarring from knifes or misplacement of instructions and hardware.  Should any damage be discovered please keep the shipping carton and inner packaging.

Important: Once you have been issued a tracking number, the order is shipped and can no longer be cancelled or modified. There will be a $50.00 processing fee for any change of address requests submitted in the event your order has already shipped. It is the customers' responsibility to ensure the furniture will fit through hallways, doorways, or any such pretext.  Wholesale Furniture Brokers will not accept returns or be held accountable should your order not fit into your home, or should damages occur due to improper measuring.  Wholesale Furniture Brokers shall not be held liable for any possible changes in inventory after your order is verified as circumstances such as seasonal delays and demand can not be controlled. Should such an event including back-orders occur, we can provide alternative options if you require delivery sooner. For remote deliveries, you will be contacted should your order be subject to additional shipping charges. In addition, on rare circumstances, usual or unexpected situations arise due to geographical locations; these orders may need to be readjusted for extra unforeseen fees. No additional fees will be charged without notifying the customer and obtaining prior approval.

View our Delivery Options policy for shipping costs.