Return Policy

What is Your Cancellation Policy?
What is Your Return Policy?
What is Your Exchange Policy?
Important: Note and Refuse Damaged Furniture!

What is Your Cancellation Policy?
Once your order is placed, you have 4 days to cancel your order with Wholesale Furniture Brokers. After this time, WFB or the respective warehouse manager becomes financially obligated to purchase the products from the manufacturer on your behalf to fulfill your order. Therefore, Wholesale Furniture Brokers is not able to process cancellations after this time without charging a restocking fee since the furniture order has been placed to ship from the manufacturer.

What is Your Return Policy?
If you are not satisfied with your purchase, you can contact WFB and have your furniture returned. Please remember shipping damages or manufacturer defects do not warrant the return of furniture. Damaged furniture will be replaced, repaired, and dealt with accordingly to ensure you are satisfied with your purchase. Please see the section called Note and Refuse Damaged Furniture for more information. You must contact WFB with your return request within 4 days from the date you receive your furniture. Authorization from a manager at Wholesale Furniture Brokers is needed before any furniture is returned. To get your Manufacturer's Return Authorization Number, you must contact Wholesale Furniture Brokers or the furniture outlet you received your order from with your request.  No returns will be accepted without a Manufacturer's Return Authorization Number. WFB will require a Return Authorization number from the manufacturer in order to arrange pickup and shipping to the manufacturer. You, the customer, are responsible for Return Shipping Fees which are not the same cost as your original shipping charge. Return Shipping Fees are estimated at 15 - 25% of the purchase price. The actual charge will be deducted from your refund. You will receive your refund after the shipment is received in new condition and in good order.

If you decide to return your furniture, a 20% restocking fee will apply for all returned merchandise, plus actual shipping charges to receive the product from the manufacturer, plus all shipping charges to return the furniture to the manufacturer. The 20% restocking fee can be waived for select products when they are returned to a local WFB outlet. Call us toll free at 866-595-8930 to clarify if the products you're interested in qualify!

Further, if authorization to return your furniture is granted, the entire purchase must be in the original packaging and in the manufacturers' original new condition. In the event that an item is returned in damaged condition following a return, additional charges for repairs will apply - so please be sure it is very well packaged and handled with care. All furniture must be returned to the same warehouse where it was picked up or locally delivered from.

What is Your Exchange Policy?
Customers may exchange their original purchase for other items of equal or greater value if the furniture received is undamaged, in the original condition and packaging, and delivered back to the same warehouse or where it was locally delivered from. The 20% restocking fee does not apply to exchanges of merchandise for equal or greater value. It is the customer's responsibility to pay any additional shipping charges to return the furniture to the manufacturer and pay for additional shipping charges to deliver your exchanged furniture back to your home or local furniture outlet.

All returns or exchanges must be claimed within 4 days from the date the customer receives their furniture and must get a Manufacturer's Return Authorization Number from a supervisor or manager of Wholesale Furniture Brokers. Wholesale Furniture Brokers is happy to answer any questions or concerns you have prior to making your initial purchase. We understand your important decision being made online will require careful consideration and we're here to help! Please do not hesitate to contact us via email, phone or live chat with any questions regarding any merchandise or procedures on our website. It is Wholesale Furniture Brokers' goal to make every customer a satisfied and returning customer.

Important: Note and Refuse Damaged Furniture! If your furniture arrives damaged, it is very important to note any damages to the furniture as well as any damage to the boxes on the BOL (bill of lading) or shipping documentation. If the furniture is clearly damaged beyond repair, you as the customer should refuse that piece of the shipment. It is not necessary that the entire shipment should be refused all together, only the damaged pieces. Your claim must be presented in writing along with pictures within 7 days of receiving shipment. WFB will produce a shipping claim and proceed to replace or repair the damaged furniture. You must get in contact with Wholesale Furniture Brokers so that we can mitigate with the shipping company. Your furniture will be either repaired or replaced at no cost to you at the discretion of WFB. Once you have contacted WFB in regards to the damage, WFB will send documentation which details the claim procedure and possible solutions.