All US, Canada, and International orders are accepted! Any item shown on our website
can be delivered directly to your home anywhere within the continental United States.
Delivery surcharges apply to all freight bound for Alaska, Hawaii, and remote locations.
International customers will be responsible for arranging a freight forwarder,
as well as all tariffs, duties, and customs fees. Wholesale Furniture Brokers
can provide a breakdown of your invoice which includes country of origin upon
request. If you have a specific delivery time frame or
restriction, please contact us as soon as possible. We will endeavor to meet your needs, but cannot
guarantee a specific delivery date or time.
Shipping costs are determined by your order total.
$100 shipping
surcharge will be added to all orders bound for US Domestic Island Destinations
(Florida Keys) plus home delivery. For AK, HI, and all remote locations a 20% surcharge of order total plus
home delivery will be added.
Note: Standard mattresses are available in selected regions only,
with exception of memory foam mattresses. Due to size and hygienic reasons, we
can not ship a standard mattress outside the local region where available.
Local pickup is available at no charge (please
see shipping chart above). No
additional shipping charges will apply if you prefer to pick up your furniture
from a freight dock or a commercial building of
choice. This option only applies to
a commercial building that has a loading dock and full-time receiving
department. No additional promotions or discounts, such as "Free Shipping", can be applied to local pickup orders.
Home Delivery, also known as curbside delivery, includes delivery
to the driveway of your home or office. The driver will help you offload the goods from the truck, and bring
them into the first dry area of your building
such as a carport or garage. Please keep in mind that you may need someone to
help move your furniture. It is the customer's responsibility to bring the items
inside their premise, assemble if necessary, and dispose of all packaging. If
you need help moving your items into your home or should you not be able to
accept ground level delivery (i.e. apartment building), please select the Inside
Placement option. If you live in an apartment building, the furniture will be
brought only to the lobby or freight dock.
Small items will ship via FedEx or UPS Ground. When FedEx or UPS
makes a delivery, they will carry the cartons off of their truck and into the
first dry area of your building. Please allow approximately 5 to 8
working business days for a FedEx or UPS delivery once your order is in transit.
Inside Placement includes two delivery
persons who will place your furniture into the designated room of choice. This
service covers carrying the product up a maximum of two (2) flights of stairs,
unless a service elevator is available.
There will be an additional fee of $25.00 per flight of stairs in excess of two
(2) flights. You will be responsible for assembly if necessary, and disposal
of all packaging. The delivery agents will not move any existing furniture nor remove
any existing debris (such as old mattresses). Please have your room free and clear on your
scheduled delivery date. Please allow approximately 8 to 10 working business days for
delivery once your order is in transit. Packages delivered via FedEx or UPS can not be upgraded to inside placement.
White Glove delivery
and installation includes removal of packaging materials and
assembly of product by two delivery persons.
The delivery agents will not move any existing furniture nor remove any
existing debris (such as old mattresses). Please have your room free and clear
on your scheduled delivery date.
These delivery agents can not install mirrors or any such items onto walls nor
hookup any electrical components/wires.
You are required upon completion of delivery to sign the freight bill
indicating that you received your order in full and that there were no damages
or defects. Any damage to the product that is not noted on the delivery slip
will be the responsibility of the customer. Please allow approximately 10 to 20
working business days for delivery once your order is in transit.
Please Note: RTA (Ready to Assemble) furniture does not qualify under the White Glove
delivery option.
