Upon delivery, be sure to inspect
the shipment for damage before the driver leaves. All shipments are fully
insured while in transit only. If there is visible damage to the packaging, you
should immediately open the packaging and inspect the product for damage and
contact our office for further instructions.
If by chance you reach us after hours, please only refuse the item in
question, and notate the damage to the item(s) and the box(s) in detail on the
delivery receipt.
Refusing additional items only increases the risk of damages and delays your
delivery. It is important to be as detailed and descriptive as possible on
the delivery slip before you sign for your items. A signature indicates
acceptance; without inspecting the boxes, you are accepting the shipment "as is"
and will be fully responsible for any replacements (including freight) or repair
costs if transit related.
Please inform us of any
(concealed) damage to contents within five business days. Customers are also asked to
photograph the damages, and e-mail the pictures to Claims@GoWFB.com. If the
damages are not promptly and fully noted and reported, we can not cover your
replacements free of charge. In the event
that a manufacturer's defect occurs, please submit photos and a clear
description of the defect to Claims@GoWFB.com. We will work with the
manufacturer to best remedy the situation. This can consist of replacing the
defective item or repair. Most manufacturer defects are very minor in nature and
can be easily fixed by a professional furniture medic using the same quality
control solutions inducted at the factory. Wholesale
Furniture Brokers will hire a professional repair company in the event the
situation warrants.
We reserve the right to repair
and/or replace item(s) in question on a case by case scenario.
PLEASE NOTE: If you do not contact us
within five days of delivery that a product is damaged, your claim will be null
and void. Any returns, repairs, or replacements after this time shall be at the
buyer's expense.
Wholesale Furniture Brokers is not
responsible for the furniture assembly, when this service level is requested.
Please contact these agents directly if
you require licenses and insurance certificates for delivery. These delivery
agents have the required certification to perform residential furniture delivery
and assembly. As a result you agree
that any legal action will be directed towards such company and Wholesale
Furniture Brokers will not be liable for any damages incurred to the premises.
Due to variations in photography,
monitors, and lighting, Wholesale Furniture Brokers
cannot guarantee that the finish of the order will be exactly as pictured.
Imperfections or variations in the grain, color, or sheen may occur naturally in
wood as well the dying/tanning process of leather. As a result, these naturally
occurring characteristics are not viewed as damages or defects.
