Claims

Upon delivery, be sure to inspect the shipment for damage before the driver leaves. All shipments are fully insured while in transit only. If there is visible damage to the packaging, you should immediately open the packaging and inspect the product for damage and contact our office for further instructions.

If by chance you reach us after hours, please only refuse the item in question, and notate the damage to the item(s) and the box(s) in detail on the delivery receipt.  Refusing additional items only increases the risk of damages and delays your delivery. It is important to be as detailed and descriptive as possible on the delivery slip before you sign for your items. A signature indicates acceptance; without inspecting the boxes, you are accepting the shipment "as is" and will be fully responsible for any replacements (including freight) or repair costs if transit related. 

Please inform us of any (concealed) damage to contents within five business days. Customers are also asked to photograph the damages, and e-mail the pictures to Claims@GoWFB.com. If the damages are not promptly and fully noted and reported, we can not cover your replacements free of charge.  In the event that a manufacturer's defect occurs, please submit photos and a clear description of the defect to Claims@GoWFB.com. We will work with the manufacturer to best remedy the situation. This can consist of replacing the defective item or repair. Most manufacturer defects are very minor in nature and can be easily fixed by a professional furniture medic using the same quality control solutions inducted at the factory. Wholesale Furniture Brokers will hire a professional repair company in the event the situation warrants.

We reserve the right to repair and/or replace item(s) in question on a case by case scenario.  PLEASE NOTE: If you do not contact us within five days of delivery that a product is damaged, your claim will be null and void. Any returns, repairs, or replacements after this time shall be at the buyer's expense.

Wholesale Furniture Brokers is not responsible for the furniture assembly, when this service level is requested.  Please contact these agents directly if you require licenses and insurance certificates for delivery. These delivery agents have the required certification to perform residential furniture delivery and assembly. As a result you agree that any legal action will be directed towards such company and Wholesale Furniture Brokers will not be liable for any damages incurred to the premises.

Due to variations in photography, monitors, and lighting, Wholesale Furniture Brokers cannot guarantee that the finish of the order will be exactly as pictured. Imperfections or variations in the grain, color, or sheen may occur naturally in wood as well the dying/tanning process of leather. As a result, these naturally occurring characteristics are not viewed as damages or defects.